Frequently Asked Questions
How accurate are your databases?
infoUSA is dedicated to having the highest quality data in the industry. Each record
is examined by hand for quality and
completeness by one of our over 600 database specialists.
Business Database Accuracy
Our database specialists continuously update our business databases from over 5,000
public sources. We also place more than
20 million phone calls per year to verify and collect additional information. With
our data, you can expect to have the highest
deliverability rates in the industry with only 5-10% undeliverables. You can even
expect higher deliverability rates in industries
with lower levels of turnover.
Consumer Database Accuracy
infoUSA's consumer database specialists continuously update our records from new
sources on a monthly basis. The database
is also processed against both the USPS National Change of Address File (NCOA) and
the Delivery Sequence File (DSF).
infoUSA's information is carrier route and ZIP+4 coded using the US Postal Service
certified Coding Accuracy Support System
(CASS). Even though consumers move on a regular basis, the quality of the infoUSA's
consumer data will allow you to reach a
90-92% deliverability rate, an unmatched level in the industry.
How do you compile your databases?
We have a 130,000-square-foot Database & Technology Center dedicated to building
the world's most comprehensive and accurate
databases. We employee 600 associates and spend $50 million dollars a year to compile
and update each record within our
databases. It's a process no one else takes the time to complete.
Business Information
• We split apart and catalog 5,200 phone books, annual reports and other
business directories to find information
on nearly every business in the nation.
• We hand-key each record and call every business to make sure you have
the most reliable information available.
• Next, we add public record data from county courthouse filings, SEC
and 10k filings, and Secretary of State data.
• 50,000 new businesses are added every week from sources such as new
business registrations and utility
hookups so you can be the first to reach a hot new property.
• Every month, we match and clean the data with the USPS National Change
of Address (NCOA), ZIP+4 and
Delivery Sequence File to standardize and keep the addresses accurate.
Consumer Information
• We split apart and catalog 4,300 telephone directories.
• Data specialists examine each listing and enhance it with buying habit
and lifestyle information from real estate
transactions, product registrations, magazine subscriptions, and
survey responses.
• Every week, we also add 300,000 new movers so you have the opportunity
to win their business first.
• Every month, we match and clean the data with the USPS National Change
of Address (NCOA), ZIP+4 and
Delivery Sequence File to standardize and keep the addresses accurate.
How can I pay for my list?
We accept Visa, MasterCard, American Express and Discover.
If you wish to pay by check, make your check payable to infoUSA.com and mail it
to:
infoUSA - Accounts Payable
P.O. Box 3603
Omaha, NE 68103-3603
How can I receive my data?
infoUSA has multiple product formats available for delivery of your data.
Electronically - receive your data in seconds and print your own labels or download
into your contact manager for easy access.
CD-ROM - access your data straight from you desktop and print it in any format you
need.
Mailing Labels - Pressure Sensitive or Cheshire labels are perfect for direct mail
campaigns.
Prospects Lists - convenient for telemarketers or outside sales reps.
3x5 Sales Leads Cards - easy to use for inside sales reps.
How do I import my list into:
ACT!
Excel
Microsoft
Works - mail merge for labels
Outlook
Word
95-2000 - mail merge for labels
Word
2002(XP) - mail merge for labels
WordPerfect
- mail merge for labels
If you do not see the program you use listed, please contact your representative
or call 888.733.1812.
How can I update my account information?
To update your account information, please contact your representative or call 888.733.1812.
I forgot my password. What can I do?
What if I need to cancel my order?
If you need to cancel your order, please contact your representative or call 888.733.1812.
There is a 50% cancellation charge for all orders. You can download your order from your account for 7 days from the date your order was placed.
How can I add my business to your database?
How can I add my consumer information to your
database?
Our consumer database is compiled primarily from local phone directories. Due to
issues of privacy, we are not able to add or change
any listings to our residential database based on requests. Records are updated
upon receipt of the local telephone directory. We will
not add or change information based on requests because we cannot verify this information.
When can I expect to see the results
of a database add/change request?
Business records must be telephone verified before they can be added or changed
in the database. This process may take up to 60
days.
Do I need to register to use your website?
You can use our website to run counts but you must register to purchase data.
Is your site secure?
Yes, all credit card information entered on our site is sent through a secure connection,
using 128-bit encryption.
What is your Privacy Policy?
What are your Terms & Conditions?
What are Credit Rating Codes?
infoUSA has developed a sophisticated computer model to assign credit ratings to
the companies in our business database. infoUSA's
model considers information such as: number of employees, years in business, industry
stability, census data and other factors to
arrive at credit ratings that are practical, and statistically sound indicators
of probability to pay.